Frequently Asked Questions
Have a question? Don't hesitate to contact us.
* We respond within 48 hrs.
How long will it take to receive my package?
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 5 business days. Please consider any holidays that might impact delivery times.
How can I contact you regarding my order?
Simply email us at hello@yugloskin.com. We will respond within 48 hrs!
Do you ship internationally?
Yes, we offer international shipping. You can view the international shipping options that are available at check out.
What is your return policy?
At YUGLO, we want you to feel completely confident in your skincare choices. That's why we offer a 60-day money-back guarantee on all of our products! This means you can try any of our products with peace of mind. If for any reason you don't love the way your skin feels, you can contact us for a full refund within 60 days. We believe that taking care of your skin should be a positive experience, and we’re here to support you every step of the way!
Our 60-day money-back guarantee is designed to help you explore new skincare options without worry. We understand that everyone’s skin is different, and what works for one person might not work for another. That’s perfectly okay! When you try our products, you have 60 days to see how they fit into your routine. We encourage you to take the time to get to know your skin, and if our products aren't the right match, simply let us know. Your satisfaction is our top priority.
Lip Sleeping Mask
What is a Lip Mask?
A lip mask is a wonderful treatment designed to give your lips the hydration they need. Just like your skin, your lips can get dry and cracked, especially in colder weather or after spending time in the sun. These masks are packed with nourishing ingredients that help to lock in moisture and keep your lips feeling soft and smooth. Applying a lip mask is super easy and can be a relaxing part of your skincare routine.
Why do I need a Lip Mask?
A lip mask is a treatment that you really need to consider for your beauty routine. Think about how often we care for our skin but forget about our lips! They can get dry and chapped just like any other part of our body. A lip mask is designed to hydrate and soothe your lips, leaving them feeling soft and smooth. Imagine waking up to lips that look and feel amazing! It's like a mini spa treatment for your mouth, giving you that extra touch of care you deserve. Why not treat yourself?
What is special about the YUGLO Lip Masks?
Our lip masks are packed with ingredients that nurture and pamper, both are designed to soften and soothe lips. Imagine sinking into a cozy blanket of moisture; that’s exactly what these lip masks do! With skin-loving ingredients, both help soothe and soften your lips, leaving them feeling smooth and refreshed.
What are the benefits of using a Lip Mask?
A lip mask is a wonderful treat for your lips that you definitely shouldn't overlook! These masks are super hydrating and packed with natural ingredients that help soothe and nourish your lips. If you often find your lips feeling dry or chapped, a lip mask can be a game changer.
Which Lip Masks contain peptides?
Our Multi-Peptide Lip Mask and our Lip Plumper are both infused with a variety of peptides.
How to best use a Lip Mask?
Applying a generous layer of balm on your lips before bedtime is a wonderful way to pamper yourself while you sleep. This simple act can transform your lips overnight, leaving them feeling soft and smooth by morning. The ideal time to apply the balm is right before you turn in for the night. As you drift off, the nourishing ingredients work their magic, deeply hydrating and soothing any dryness.
Face Moisturizer
What are the benefits of using Face Moisturizer?
Using a face moisturizer is one of the easiest ways to give your skin the care it deserves. Moisturizers work wonders by keeping your skin hydrated, which is essential for maintaining that healthy, glowing look. When your skin is well-hydrated, it feels soft and smooth, making you feel more confident throughout the day. Plus, using a moisturizer regularly can help protect your skin from environmental factors like pollution and harsh weather.
How to pick the right Face Moisturizer?
Choosing the right moisturizer for your skin type is essential for keeping your skin healthy and radiant. If you have dry skin, look for a rich cream with ingredients like hyaluronic acid or shea butter to help lock in moisture. For oily skin, a lightweight, oil-free gel can hydrate without causing breakouts. If you have sensitive skin, opt for products with calming ingredients like aloe or chamomile. Remember, everyone’s skin is unique, so finding the right formula can make all the difference in how your skin feels and looks every day
Do you use it after cleansing?
Use after cleansing and toning your skin. Just pump 1-2 pumps gently massage it into your clean, dry skin. This process is quick, easy, and feels like a little treat for your face! By using it daily, you set a solid foundation for your skincare routine. Consistency is key, and you’ll start to notice improvements in the appearance of your skin, making you look and feel even more radiant.
What is special about the YUGLO Face Moisturizer?
This face cream is a symphony of Turmeric and Apricot Oil, specifically designed to cater to all skin types. Whether you're battling dryness, oiliness, or the dreaded combination of both, this moisturizer is your one-stop solution. It's not just a moisturizer; it's a skin revitalizer that renews and hydrates your skin while reducing visibility of aging benefits.
What is the consistency of this?
This is a light texture cream that is the perfect addition to your daily skincare routine! Unlike heavy creams that can feel greasy, this lightweight formula glides effortlessly onto your skin, leaving it feeling soft and refreshed.
Is it hydrating?
Imagine a product that effortlessly glides on your skin, leaving it feeling fresh and deeply hydrated. This type of cream absorbs quickly, so you don’t have to wait around before applying makeup or heading out. Plus, with its moisturizing properties, it helps to soften your skin and reduce dryness without any heaviness. So, if you're looking for a way to keep your skin soft and radiant throughout the day, this is definitely worth trying!